Short version: We collect only what we need to run the service. We do not sell your data. We do not use your meeting recordings or transcripts to train AI models. You can delete your data at any time.
TeamSurfAI ("we", "us", "our") operates the AI meeting transcription and assistant platform accessible at teamsurf.ai. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our service.
For questions about this policy, contact us at hello@teamsurf.ai.
When you create an account, we collect:
When you use TeamSurfAI to record and transcribe meetings, we process:
Important: This data belongs to you. We do not use your recordings, transcripts, or uploaded documents to train, fine-tune, or improve AI models — for our own use or any third party.
We do not collect or store your payment card details. All payment processing is handled by Paddle (our Merchant of Record). Paddle may collect billing name, address, and payment card information as governed by Paddle's Privacy Policy.
We automatically collect limited technical data to operate and improve the service:
If you connect Google Calendar or Outlook, we access your calendar events solely to enable the Calendar Bot auto-join feature. We read only the meeting links and scheduled times needed to join your calls. We do not read, store, or share your broader calendar data.
| Purpose | Data Used |
|---|---|
| Providing transcription and AI services | Audio, transcript, attached documents |
| Storing and displaying your recording library | Transcripts, summaries, recordings |
| Sending auto-email summaries to your team | Summaries, your configured email list |
| Processing your subscription and billing | Email address (shared with Paddle) |
| Sending service communications (receipts, alerts) | Email address |
| Improving the service and fixing bugs | Usage data, error logs (anonymized) |
| Complying with legal obligations | As required by applicable law |
We do not sell your personal data. We share it only as necessary to operate the service:
We take security seriously. Your data is protected by:
No method of transmission or storage is 100% secure. If you become aware of any security vulnerability or breach, please notify us immediately at hello@teamsurf.ai.
You have the following rights regarding your personal data:
To exercise any of these rights, email us at hello@teamsurf.ai. We will respond within 30 days.
We retain your data for as long as your account is active. When you delete a recording, it is permanently deleted within 30 days. When you delete your account, all associated data is permanently deleted within 30 days unless we are required to retain it by law.
We use essential cookies only — for session authentication and security. We do not use tracking or advertising cookies. We do not use third-party analytics that track you across websites.
TeamSurfAI is not directed at children under the age of 18. We do not knowingly collect personal data from anyone under 18. If you believe a minor has provided us with personal data, please contact us and we will delete it promptly.
TeamSurfAI serves users globally. Your data may be stored and processed in servers located outside your home country. By using the service, you consent to the transfer of your data to our secure cloud infrastructure. We take steps to ensure adequate protection for international data transfers.
We may update this Privacy Policy from time to time. We will notify you of material changes by email or via a notice within the application. The updated policy will be effective upon posting. Your continued use of TeamSurfAI after changes are posted constitutes acceptance.
For any privacy-related questions or to exercise your rights: